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A confident purchase from JackZoom

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Warranty Policy

All JackZoom eboards are covered by our six months’ warranty against manufacturing defects.

We use a tested configuration of motors, controllers, and batteries. All JackZoom eboards are run for 300 minutes before shipment.

JackZoom eboards are easily repairable. After diagnosing the issue we will ship free replacement parts if board is still under warranty. And the shipping cost will be paid by JackZoom.

We will respond to your email within one day. Replacement parts are usually available in 3-5days.

Refund Policy

Returning Products within 30 Days of Purchase:

If you are not satisfied with any JackZoom product that you purchased through our website, you may return the Product(s) within thirty (30) days from the date the product(s) were received for a full refund less a $100 restocking fee, as further explained below.  JackZoom will provide a refund for the cost of the product(s) only. Shipping charges are not included in the refund. The products being returned must not be abused or damaged. This determination will be made solely by JackZoom.

Instructions for returning products:

Please contact us through our website to obtain authorization for returning products.

Return packages must be clearly labeled to “JackZoom Returns”

Products must be returned in the original JackZoom packaging or a sturdy box of similar construction.

Upon receipt of returned products we will send you a confirmation email with the details of your refund.  This email will include instructions on which of our locations (HK office)  to ship your eboard to.

JackZoom products must be received by us within 20 days of the date that you received the products. We are not responsible for recovering the returned products from you, third-parties, shipping companies, or any other delays caused by you or any third-parties. You recognize and agree as stated previously that a refund will not be made if the products are not received by JackZoom within 20 days of the date that you received the products from JackZoom.

Note: Speed and range tested by a 70kg person with second speed on flat road, every different weight, road and speed model come with a different results, we will not guarantee the exactly same range & speed for customers. This is not taken as a term for refund. 

 

About Delivery

Currently we deliver to most areas in North American, Europe, Australia, and south east Asia.

We will ship your order within 5 working days. Transit time is between 12-18 days dependent on your location. Tracking for your order will be available once the shipment has reached your country.

The cost you pay includes shipping cost and tax. There are no extra fees.