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A confident purchase from JackZoom

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Refund Policy

If you are not satisfied with any JackZoom product that you purchased through our website, you may return the Product(s) within thirty (30) days from the date the product(s) were received for a full refund less a $100 restocking fee, as further explained below. JackZoom will provide a refund for the cost of the product(s) only. Shipping charges are not included in the refund. The products being returned must not be abused or damaged. This determination will be made solely by JackZoom.

Instructions for returning products:

Please contact us through our website to obtain authorization for returning products.

Return packages must be clearly labeled to “JackZoom Returns”

Products must be returned in the original JackZoom packaging or a sturdy box of similar construction.

Upon receipt of returned products we will send you a confirmation email with the details of your refund. This email will include instructions on which of our locations (HK office) to ship your eboard to.

JackZoom products must be received by us within 20 days of the date that you received the products. We are not responsible for recovering the returned products from you, third-parties, shipping companies, or any other delays caused by you or any third-parties. You recognize and agree as stated previously that a refund will not be made if the products are not received by JackZoom within 20 days of the date that you received the products from JackZoom.

Note: Speed and range tested by a 70kg person with second speed on flat road, every different weight, road and speed model come with a different results, we will not guarantee the exactly same range & speed for customers. This is not taken as a term for refund.